FAQs
Delivery FAQ's
How can I track my order?
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What kind of battery will I need to use my product?
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Are Issabella products safe?
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How do I clean & store my vibrator?
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Tell me more about production and ethics in the issabella supply chain?
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Payment
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email. Simply click the link
to see the status of your package in real time. If you experience any tracking issues, contact our
customer support team.
Is The Red Peach packaging discreet?
Absolutely! We understand the importance of privacy. All orders are shipped in plain, unbranded
packaging with no logos or product descriptions. Your order will arrive looking like a standard parcel,
ensuring complete discretion.
Which courier services do you use?
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What is your Returns and Refunds policy?
We offer a 30-day return policy for unopened and unused products. Faulty items are eligible for a
replacement or full refund. Due to hygiene reasons, we cannot accept returns of used or opened
items unless they are faulty. For full details, please visit our Returns & Refunds Policy.
What if I'm out when my order arrives?
If you're not home, the courier may:
ï‚· Leave the package in a safe place if possible.
ï‚· Attempt re-delivery on another day.
ï‚· Leave a collection note so you can pick it up from a local post office or depot.
If you have any concerns about your delivery, please contact our customer support team for assistance.
Email us at support@theredpeach.com if you have any questions about shipping, tracking, or customs!
Shipping & Returns
Where in the world do you ship to?
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How long will you take to deliver my order?
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What are the shipping fees?
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Will I be charged customs and import taxes?
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How can I track my order?
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How will I receive my order?
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If I am not satisfied with my purchase, can I return it?
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privacy
Why do you collect personal data?
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