The Red Peach Returns & Refunds Policy

Effective Date: 01.03.25

1. Satisfaction Guarantee

At The Red Peach, your satisfaction is our priority. If you're not completely satisfied with your
purchase, we offer a 30-day return window from the date of delivery.

2. Eligibility Criteria

To qualify for a return or exchange:

3. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

Once you place an order, you will receive an order confirmation email. If you do not
receive one, check your spam folder or contact us.

4. Return Process

To initiate a return:

Contact Us: Reach out to our Customer Service team at support@theredpeach.co.uk with
your order number and reason for return.
Receive Authorization: Our team will provide you with a Return Merchandise Authorization
(RMA) number and return instructions.
Ship the Item: Securely package the item, including the RMA number inside, and ship it to
the address provided. Customers are responsible for return shipping costs unless the item is
defective or we made an error.

5. Refunds

Once we receive and inspect your return:

Approved Returns: Refunds will be processed to your original payment method within 7-10
business days.
Rejected Returns: If the item doesn’t meet our return criteria, it will be sent back to you,
and no refund will be issued.

6. Exchanges

We offer exchanges for:

Defective or Damaged Items: Contact us within 7 days of delivery for a replacement.
Different Size or Colour: If you wish to exchange for a different size or colour, ensure the
product is unopened and contact us within 30 days.

7. International Returns

For international orders:

Customers are responsible for return shipping costs, duties, and taxes.
Refunds will be processed after the returned item is received and inspected.

8. Additional Information

Lost or Stolen Packages: The Red Peach is not responsible for lost or stolen packages
confirmed as delivered. Please contact the carrier for assistance.
Incorrect Shipping Information: Ensure your shipping details are accurate. We are not
responsible for orders shipped to incorrect addresses provided by the customer.