The Red Peach – Terms & Conditions
1. Introduction
Welcome to The Red Peach! By using our website and services, you agree to the following
Terms & Conditions. Please read them carefully. If you do not agree, you should not use our
website.
2. Who We Are
- Company Name: The Red Peach
- Website: www.theredpeach.co.uk
- Contact Email: hey@theredpeach.co.uk
- Registered Address: Cobalt 389 Newport Rd Cardiff CF24 1TP
3. Ordering from The Red Peach
3.1 Age Restriction
You must be 18+ years old to purchase from our store. By placing an order, you confirm you
meet this requirement.
3.2 Payment
- We accept credit/debit cards, PayPal, and other secure payment methods listed at checkout.
- Your payment details are processed securely, and we never store your card information.
3.3 Order Confirmation
Once you place an order, you will receive an order confirmation email. If you do not
receive one, check your spam folder or contact us.
3.4 Order Cancellations & Changes
- You can cancel or change your order within 1 hour of placing it.
- After this time, cancellations are only possible if your order has not yet been processed.
4. Delivery & Shipping
4.1 Delivery Times & Costs
- Our shipping times and costs are outlined in our Shipping Policy.
- International deliveries may be subject to customs duties, VAT, or import taxes, which the customer is responsible for.
4.2 Discreet Packaging
- All orders are sent in plain, unbranded packaging for your privacy.
4.3 Delivery Issues
If your order does not arrive within the estimated time, contact us, and we will investigate
with our couriers.
4.4 More Delivery FAQs
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email. Simply click
the link to see the status of your package in real time. If you experience any tracking issues,
contact our customer support team.
Is The Red Peach packaging discreet?
Absolutely! We understand the importance of privacy. All orders are shipped in plain,
unbranded packaging with no logos or product descriptions. Your order will arrive looking
like a standard parcel, ensuring complete discretion.
Which courier services do you use?
We work with Royal Mail, DPD, UPS, and DHL to ensure fast and reliable shipping. The
courier used will depend on your location and the shipping method you select at checkout.
What is your Returns and Refunds policy?
We offer a 30-day return policy for unopened and unused products. Faulty items are eligible
for a replacement or full refund. Due to hygiene reasons, we cannot accept returns of used or
opened items unless they are faulty. For full details, please visit our Returns & Refunds
Policy.
What if I'm out when my order arrives?
If you’re not home, the courier may:
- Leave the package in a safe place if possible.
- Attempt re-delivery on another day.
- Leave a collection note so you can pick it up from a local post office or depot.
If you have any concerns about your delivery, please contact our customer support team for
assistance.
5. Returns & Refunds
Our full Returns & Refunds Policy explains the process for returning items.
- Unopened & unused products can be returned within 30 days.
- Faulty or damaged
products can be replaced or refunded. - Due to hygiene reasons, opened or used items
cannot be returned unless faulty.
6. Your Account & Responsibilities
- If you create an account, keep your login details secure.
- Do not share your account with others.
- We reserve the right to suspend or close accounts if we suspect misuse or fraudulent activity.
7. Product Information & Disclaimer
- We strive for accuracy, but product descriptions, images, and pricing may occasionally contain errors.
- The Red Peach is not responsible for any misuse of products. Always follow the manufacturer’s guidelines.
8. Privacy Policy
8.1 What Information We Collect
We collect the following types of personal data:
✅ Order Information – Name, address, email, phone number, payment details.
✅ Account Information – If you create an account, we store your login details securely.
✅ Browsing Data – IP address, device type, cookies, and analytics data to improve our website.
✅ Customer Support Communications – If you contact us, we may store your messages for
reference.
We do NOT store your payment card details. All transactions are processed securely
through third-party providers.
8.2 How We Use Your Data
We use your data to:
✔️ Process orders & deliveries
✔️ Provide customer support
✔️ Send order updates & promotional emails (only if you opt-in)
✔️ Prevent fraud & keep your account
secure
8.3 How We Keep Your Data Secure
- Encryption & Secure Servers – Your data is stored on encrypted, secure servers.
- Limited Access – Only authorized staff have access to customer data.
- No Selling of Data
– We never sell or share your data with third-party marketers.
8.4 Sharing Your Data
We only share your data with:
✅ Payment providers (to process payments securely)
✅ Shipping carriers (to deliver your order)
✅ Legal authorities (if required by law)
We do not sell, trade, or rent your data to third parties.
8.5 Cookies & Tracking
We use cookies to:
- Improve website performance
- Store items in your cart
- Analyze traffic & personalize content
You can disable cookies in your browser settings, but some site features may not work
properly.
8.6 Your Rights Over Your Data
Under UK & EU GDPR laws, you have the right to:
✔️ Request a copy of your data
✔️ Ask us to delete your data (unless legally required to keep it)
✔️ Opt out of marketing emails (unsubscribe anytime)
8.7 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their
privacy policies—please review them separately.
8.8 Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be
available on our website.
9. Governing Law
These Terms & Conditions are governed by UK law, and any disputes will be resolved in UK
courts.
10. Contact Us
- Email: privacy@theredpeach.co.uk
- Address: Cobalt 389 Newport Rd Cardiff CF24 1TP