Help! My Toy Isn’t Working – Troubleshooting & Returns
Step 1: Quick Fixes – Try These First
Before you assume your toy is broken, check these simple things:
🔋 Battery-Powered Toys
- Are the batteries the right type? (AA, AAA, etc.)
- Inserted correctly? (+ and – symbols)
- Removed the plastic battery tab?
- Clean battery contacts?
- Try new batteries — even fresh ones can be duds.
🔌 Rechargeable Toys
- Charged for at least 30 minutes?
- Cable firmly connected?
- Using the correct charger?
- No charging light? Try a new cable/outlet.
✈️ Travel Lock & Button Issues
- Hold the power button for 3–5 seconds
- Try button combos (check your manual)
- Check intensity settings – may be on low
Step 2: Still Not Working? Let’s Fix It
If you’ve tried everything and your toy is still unresponsive, don’t worry — we’ll make it right.
Email us at: admin@theredpeach.co.uk
- Your order number
- Short description of the issue
- A quick photo or video for faster help
Our Promise:
- Fast, hassle-free replacements for defective toys
- Friendly, judgment-free support
Note: We can’t accept used items for hygiene reasons. But if your toy arrived faulty, we’ll replace it. Simple as that!
Step 3: Keeping Your Toy in Top Shape
- Clean after every use (mild soap or toy cleaner)
- Remove batteries when not in use
- Don’t overcharge — unplug when full
- Only use water-based lubes on silicone toys