The Red Peach – Terms & Conditions
1. Introduction
Welcome to The Red Peach! By using our website and services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use our website.
2. Who We Are
- Company Name: The Red Peach
- Website: www.theredpeach.co.uk
- Contact Email: admin@theredpeach.co.uk
- Registered Address: Cobalt 389 Newport Rd Cardiff CF24 1TP
3. Ordering from The Red Peach
3.1 Age Restriction
You must be 18+ years old to purchase from our store. By placing an order, you confirm you meet this requirement.
3.2 Payment
We accept credit/debit cards, PayPal, and other secure payment methods listed at checkout. Your payment details are processed securely, and we never store your card information.
3.3 Order Confirmation
Once you place an order, you will receive an order confirmation email. If you do not receive one, check your spam folder or contact us.
3.4 Order Cancellations & Changes
You can cancel or change your order within 1 hour of placing it. After this time, cancellations are only possible if your order has not yet been processed.
4. Delivery & Shipping
4.1 Delivery Times & Costs
Our shipping times and costs are outlined in our Shipping Policy. International deliveries may be subject to customs duties, VAT, or import taxes, which the customer is responsible for.
4.2 Discreet Packaging
All orders are sent in plain, unbranded packaging for your privacy.
4.3 Delivery Issues
If your order does not arrive within the estimated time, contact us, and we will investigate with our couriers.
4.4 More Delivery FAQs
You’ll receive a tracking link via email once your order ships.
Yes — it’s plain, unbranded and secure.
Royal Mail, DPD, UPS, DHL – depending on your location.
30-day return policy for unopened items. Faulty items are replaced or refunded. See our full policy.
Couriers may leave it in a safe place or leave a note for collection.
5. Returns & Refunds
Our full Returns & Refunds Policy explains the process for returning items. Unopened & unused products can be returned within 30 days. Faulty or damaged products can be replaced or refunded. Due to hygiene reasons, opened or used items cannot be returned unless faulty.
6. Your Account & Responsibilities
If you create an account, keep your login details secure. Do not share your account with others. We reserve the right to suspend or close accounts if we suspect misuse or fraudulent activity.
7. Product Information & Disclaimer
We strive for accuracy, but product descriptions, images, and pricing may occasionally contain errors. The Red Peach is not responsible for any misuse of products. Always follow the manufacturer’s guidelines.
8. Privacy Policy
8.1 What Information We Collect
- Order Information – Name, address, email, phone number, payment details.
- Account Information – If you create an account, we store your login details securely.
- Browsing Data – IP address, device type, cookies, analytics data.
- Customer Support – Communications are stored for reference.
8.2 How We Use Your Data
- Process orders & deliveries
- Provide support & updates
- Prevent fraud & improve security
- Send promotions (opt-in only)
8.3 How We Keep Your Data Secure
Data is stored on encrypted servers, access is restricted to authorized staff, and we do not sell or share your data with marketers.
8.4 Sharing Your Data
We only share data with:
- Payment providers
- Shipping carriers
- Legal authorities if required
8.5 Cookies & Tracking
We use cookies to improve performance and personalize content. Disabling cookies may affect functionality.
8.6 Your Rights
- Request your data
- Delete your data
- Unsubscribe from marketing
8.7 Third-Party Links
We are not responsible for the privacy practices of external websites.
8.8 Policy Updates
This policy may change. Latest version will always be posted on our website.
9. Governing Law
These Terms & Conditions are governed by UK law. Disputes will be resolved in UK courts.
10. Contact Us
Email: admin@theredpeach.co.uk
Address: Cobalt 389 Newport Rd Cardiff CF24 1TP